Terms and Conditions

Last updated: June 2026

Please read these terms carefully before booking a service with Fresh&Shine. By making a booking you agree to these terms.

1. About Us

Fresh&Shine Cleaning Services is a registered business operating in Angeles City, Pampanga, Philippines. We provide professional home, condo and commercial cleaning services across Angeles City, Clark Freeport Zone, Mabalacat and surrounding areas.

Contact: hello@freshshine.ph

2. Bookings & Quotes

Quotes are provided based on the information you give us about your property — size, type, condition and the services required. Quotes are valid for 14 days from the date issued.

If the actual condition of the property differs significantly from what was described at the time of booking (for example, a property that is heavily soiled or larger than stated), we reserve the right to revise the price before work begins. We will always discuss this with you first.

Bookings are confirmed once you receive written confirmation from us via message or email.

3. Payment

Payment is due upon completion of the service unless otherwise agreed in writing.

For larger jobs or scheduled regular cleans, we may require a deposit to secure your booking. This will be communicated clearly at the time of booking.

We accept cash, GCash and bank transfer. Invoices not paid within 7 days of the service date may incur a late payment fee.

4. Cancellations & Rescheduling

We understand that plans change. We ask for at least 24 hours’ notice if you need to cancel or reschedule.

  • Cancellations with more than 24 hours’ notice: no charge.
  • Cancellations with less than 24 hours’ notice: a cancellation fee of 50% of the agreed service price may apply.
  • If our team arrives at your property and cannot access it or is turned away, the full service fee may be charged to cover travel and staff time.

If we need to reschedule due to circumstances on our side, we will notify you as early as possible and offer the next available slot at no additional cost.

5. Access & Your Responsibilities

You are responsible for ensuring our team has safe and clear access to your property at the agreed time.

Before the service, please:

  • Secure or remove valuables, fragile items, irreplaceable objects and large amounts of cash.
  • Inform us of any known hazards, including mould, pest infestations, chemical substances, or structural issues.
  • Ensure pets are secured or removed from areas being cleaned.
  • Disclose any surfaces or materials that require special treatment.

We cannot be held responsible for damage to items that were not disclosed or that were left unsecured in areas being cleaned.

6. Scope of Work

Our team will carry out the services agreed at the time of booking. Additional tasks not included in the original booking may require extra time and cost, which will be discussed and agreed before proceeding.

The following are generally outside our standard scope unless specifically agreed:

  • Biohazardous or hazardous waste removal
  • Exterior windows above ground floor level
  • Removal of heavy furniture
  • Pest control or treatment
  • Repair of existing damage

7. Liability & Damage

Our staff are trained and supervised. We take care when working in your property.

In the unlikely event of damage caused by our team, our liability is limited to the fair replacement value of the damaged item. We do not accept liability for sentimental, antique or collectible value, or for pre-existing damage.

Any damage must be reported to us within 48 hours of the service being completed. Claims raised after this period may not be accepted.

We carry public liability insurance as required under Philippine law.

8. Satisfaction Guarantee

We want you to be happy with every clean. If you are not satisfied with any part of the service, please contact us within 24 hours of completion and we will return to rectify the issue at no additional charge.

This applies to work that falls below the agreed standard — it does not apply to additional tasks that were not part of the original booking.

9. Non-Solicitation of Staff

Our team members are trained by us and are a core part of our business. You agree not to directly employ or privately engage any Fresh&Shine staff member for cleaning or related services for a period of 12 months from the date of your most recent booking with us.

If this condition is breached, a referral fee equivalent to three months of that employee’s salary may be charged.

10. Privacy

We collect your name, contact details and property information for the purpose of providing our services. We do not share your personal information with third parties except where required by law or necessary to deliver your service (for example, scheduling).

For full details, please read our Privacy Policy.

11. Governing Law

These Terms are governed by the laws of the Republic of the Philippines. Any disputes arising from these Terms or the services provided shall first be addressed through direct communication. If unresolved, disputes shall be subject to the jurisdiction of the appropriate courts in Pampanga, Philippines.

12. Changes to These Terms

We may update these Terms from time to time. The current version will always be published on this page with the date of the last update. Continued use of our services after any changes constitutes acceptance of the revised Terms.

Contact Us

If you have any questions about these Terms, please get in touch: